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Frequently Asked Questions

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LYRICA® (pregabalin)
Capsules CV
LYRICA® CR (pregabalin)
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EMBEDA® (morphine sulfate and naltrexone HCl)
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FLECTOR® Patch
(diclofenac epolamine topical patch) 1.3%
How frequently will I need to fill out prior authorization (PA) forms for patients who have been prescribed LYRICA or LYRICA CR?

The number of PA forms you have to fill out can vary based on the mix of patient coverage in your area. For LYRICA, more than 65% of patients nationwide with Commercial or Medicare Standard Part D coverage have no PAs or step edits.* Additionally, 90% of the time, patients with Commercial or Medicare coverage fill their LYRICA prescriptions. Your hard work won't go unnoticed. Coverage for LYRICA CR will be shared as it becomes available.

*Measured as a percentage of all claims transactions based on IMS PlanTrak™ December 2017-January 2018.

Longitudinal Access and Adjudication Data (LAAD), 12 months rolling through April 2018.

Does Pfizer offer patient assistance programs?

Pfizer RxPathways connects eligible patients to a range of assistance programs that offer insurance support, co-pay help,* and medicines for free or at a savings.

*Terms and conditions apply.

The Pfizer Savings Program is not health insurance. For a complete list of participating pharmacies, click here or call the toll-free number 1-866-706-2400. There are no membership fees to participate in this program. Estimated savings range from 36% to 75% and depend on such factors as the particular drug purchased, amount purchased, and the pharmacy where purchased.

Where can I get more information on LYRICA, LYRICA CR, FLECTOR Patch, and EMBEDA?

Located in the Resources section of this site is a downloadable Why LYRICA? Office staff kit and the LYRICA and LYRICA CR office staff reference sheet, which provide information on LYRICA, LYRICA CR, the Co-Pay Savings Card, and ways in which Pfizer can support the PA process. Other resources not found on this site may be found on LyricaHCP.com, FlectorPatchHCP.com, EmbedaHCP.com, and LyricaCRHCP.com.

How do I report adverse events?

To report an adverse event or concern about the quality of a Pfizer product, call 1-800-438-1985.

Is there a different Co-Pay Savings Card for LYRICA CR?

No. The Co-Pay Savings Card can be used for LYRICA and LYRICA CR and for eligible patients. Terms and conditions apply.

How do I get answers to medical questions about Pfizer products?

For medical questions concerning Pfizer products, call 1-800-438-1985, Monday through Friday, 8 AM to 8 PM ET or visit PfizerMedicalInformation.com. If this information is not sufficient, please submit a Medical Inquiry.

What resources are available for LYRICA CR?

Many of the same resources available for LYRICA will also be available for LYRICA CR. Visit LyricaHCP.com or LyricaCRHCP.com for more information and additional resources.